Your privacy matters to us. This document explains exactly what personal data ace265 collects, why we collect it, how we use and protect it, and what rights you hold as a registered player on our platform.
ace265 ("ace265", "we", "us", "our") operates the online casino and sports betting platform accessible at https://ace265.app (the "Platform"). We are committed to protecting and respecting the privacy of every individual who accesses or uses our Platform. This Privacy Policy ("Policy") sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by ace265.
This Policy applies to all users of the ace265 Platform, including registered players, visitors who browse without registering, and individuals who contact our support team. Please read this Policy carefully to understand our practices regarding your personal data and how we will handle it.
By accessing the Platform, registering an account, or otherwise engaging with ace265's services, you acknowledge that you have read and understood this Privacy Policy. This Policy is incorporated by reference into the ace265 Terms & Conditions, and both documents should be read together.
ace265 collects personal data that is necessary to provide a safe, fair, and compliant online gaming experience. The categories of personal data we may collect are set out below.
ace265 collects personal data through the following channels and methods:
| Collection Method | Examples of Data Collected |
|---|---|
| Account registration | Name, date of birth, email address, mobile number, username, password |
| KYC verification process | Identity documents, proof of address, selfie photographs |
| Deposits and withdrawals | Payment method details, transaction amounts, timestamps |
| Platform usage | Gaming activity logs, session data, betting history |
| Device and browser | IP address, device type, browser fingerprint, operating system |
| Cookies and tracking | Session cookies, analytics data, preference data |
| Support interactions | Live chat transcripts, email records, complaint records |
| Third-party verification services | Age and identity verification outcomes from authorised KYC partners |
ace265 uses the personal data we collect for the following purposes. We process data only where we have a valid legal basis to do so (see Section 5).
We use your registration and contact data to create and manage your ace265 account, verify your identity, authenticate your logins, and maintain the security of your account. Without this data, we cannot provide you with access to the Platform.
Your financial and payment data is used to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, supported banks, Visa, and Mastercard. All transactions are settled in Bangladeshi Taka (BDT ৳). We retain transaction records as required for financial compliance and dispute resolution purposes.
ace265 enforces a strict 18+ policy. We use your date of birth and KYC documentation to verify that you meet the minimum age requirement and that the identity you have provided matches the payment methods registered to your account. KYC verification helps prevent fraud and protects both players and the integrity of the Platform.
We are required by applicable laws and internal compliance policies to monitor transactions for suspicious activity, maintain records for a minimum prescribed period, and report certain activities to relevant authorities. Your transaction history, identity data, and device data may be used for these compliance purposes.
ace265 is committed to responsible gaming. We use your gaming activity data — including session durations, bet frequencies, deposit patterns, and loss amounts — to monitor for signs of problem gambling behaviour. Where such indicators are identified, we may contact you with responsible gaming resources, apply account restrictions, or refer you to support services. You may also voluntarily set responsible gaming limits through your account settings.
Communications data including live chat records and email correspondence is used to respond to your enquiries, resolve complaints, and improve our support service. Support records are retained in accordance with our data retention schedule set out in Section 8.
Anonymised and aggregated technical and gaming activity data is used to analyse how players use the Platform, identify technical issues, optimise game performance, and improve the overall user experience. This analysis does not involve the use of personally identifiable information in a form that would allow any individual player to be identified.
IP address data, device fingerprinting, and login history are used to detect and prevent fraudulent account activity, including multi-accounting, bonus abuse, payment fraud, and unauthorised access. Where fraud is detected or suspected, we may suspend your account, withhold funds, and refer the matter to relevant authorities.
Where you have provided your explicit consent, we may use your email address and mobile number to send you promotional communications about ace265 bonuses, seasonal offers (such as Eid promotions, Pohela Boishakh offers, or BPL cricket season campaigns), and platform updates. You may withdraw your consent to receive marketing communications at any time by contacting [email protected].
ace265 processes your personal data on the following legal bases:
| Processing Purpose | Legal Basis |
|---|---|
| Account creation and management | Performance of contract — necessary to provide the service you have requested |
| Payment processing | Performance of contract — necessary to execute deposits and withdrawals |
| Age and identity verification (KYC) | Legal obligation and legitimate interests (preventing fraud and underage gambling) |
| Anti-money laundering monitoring | Legal obligation under applicable financial crime prevention requirements |
| Responsible gaming monitoring | Legitimate interests — protecting player welfare and platform integrity |
| Fraud prevention and security | Legitimate interests — protecting ace265 and its players from harm |
| Analytics and platform improvement | Legitimate interests — improving service quality using anonymised data |
| Marketing communications | Consent — you have opted in to receive marketing from ace265 |
ace265 does not sell your personal data. We may share your data with the following categories of recipients only to the extent strictly necessary for the purposes described in this Policy:
To process your deposits and withdrawals, we share the minimum necessary payment data with authorised payment service providers including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. All payment partners are contractually required to handle your data securely and to use it only for payment processing purposes.
To conduct KYC verification, we may share identity documents and personal data with authorised third-party identity verification service providers. These providers are contractually bound to process data solely for verification purposes and to implement appropriate security measures.
ace265 partners with licensed game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi to deliver casino games and live dealer experiences. These providers may receive limited technical session data necessary to deliver their games. Game providers do not receive your financial data or identity documents.
ace265 may disclose personal data to relevant regulatory bodies, law enforcement agencies, or financial intelligence units where we are legally required or compelled to do so. Such disclosures will be made only to the extent required by law and will be documented in accordance with our internal compliance procedures.
We may share personal data with our legal advisers, auditors, and accountants where necessary for the purposes of obtaining professional advice or conducting audits of our business operations. All such advisers are bound by professional confidentiality obligations.
ace265 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files placed on your device by your browser when you visit the Platform. They enable us to recognise your device, remember your preferences, maintain your login session, and collect analytics data.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Maintain your login session, remember your language preference, enable core Platform functionality | Session / up to 24 hours |
| Functional | Remember your game preferences, display settings, and responsible gaming tool configurations | Up to 30 days |
| Analytics | Collect anonymised usage statistics to help us understand how players navigate the Platform and identify technical issues | Up to 13 months |
| Security | Detect and prevent fraudulent activity, bot traffic, and unauthorised access attempts | Session / up to 7 days |
You can control and manage cookies through your browser settings. Most browsers allow you to refuse new cookies, delete existing cookies, or be notified when a new cookie is placed. Please note that disabling strictly necessary cookies may prevent the Platform from functioning correctly and may prevent you from logging in to your account. Analytics and functional cookies can be disabled without affecting core Platform functionality.
ace265 retains personal data only for as long as is necessary for the purposes for which it was collected, or for the minimum periods required by applicable law. The following retention periods apply:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account registration and identity data | Duration of account + 5 years after closure | Legal obligation and fraud prevention |
| KYC verification documents | Duration of account + 5 years after closure | Anti-money laundering compliance |
| Financial transaction records | Duration of account + 7 years after closure | Financial record-keeping requirements |
| Gaming activity logs | Duration of account + 3 years after closure | Responsible gaming and dispute resolution |
| Support communications | 3 years from date of communication | Complaint resolution and quality assurance |
| Marketing consent records | Until consent is withdrawn + 2 years | Evidence of lawful marketing basis |
| Technical and device data (logs) | 13 months from collection | Security monitoring and analytics |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification. Where data is anonymised rather than deleted, the resulting anonymised dataset no longer constitutes personal data and may be retained indefinitely for statistical purposes.
ace265 takes the security of your personal data seriously. We implement a range of technical and organisational security measures to protect your data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
As a data subject, you have rights in respect of the personal data that ace265 holds about you. These rights are set out below. To exercise any of these rights, please contact our support team at [email protected] with a clear description of your request. We will respond within a reasonable timeframe, and in any event within 30 days of receiving a valid request.
You have the right to request a copy of the personal data that ace265 holds about you. This is sometimes called a Subject Access Request (SAR). We will provide you with a summary of the categories of data we hold, the purposes for which it is processed, and where it was obtained from.
If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Please note that some data, particularly KYC-verified identity data, can only be updated upon submission of fresh verification documents.
In certain circumstances, you have the right to request that ace265 delete your personal data. This right is not absolute — we may be required by law to retain certain categories of data (particularly financial transaction records and KYC documentation) for defined minimum periods even after your account is closed. Where erasure is not possible due to legal retention obligations, we will restrict processing of your data to the minimum necessary.
You have the right to request that we restrict the processing of your personal data in certain circumstances — for example, where you contest the accuracy of the data, or where you have objected to processing and we are considering your objection. During a restriction period, we will store your data but not process it for other purposes.
Where we process your personal data by automated means on the basis of your consent or a contract with you, you have the right to receive a copy of that data in a structured, commonly used, machine-readable format, and to request that we transmit it to another controller where technically feasible.
You have the right to object to our processing of your personal data where that processing is based on our legitimate interests. Where you object, we will cease processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or where processing is necessary for the establishment, exercise, or defence of legal claims.
Where we process your personal data on the basis of your consent (for example, to send you marketing communications), you have the right to withdraw that consent at any time by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
The ace265 Platform is strictly intended for adults aged 18 years and above. We do not knowingly collect, process, or store personal data relating to individuals under the age of 18. If we become aware that personal data has been collected from a person under 18, we will immediately close the associated account, delete all related personal data, and forfeit any associated balances in accordance with our Terms & Conditions and applicable law.
Parents and guardians who believe that a minor may have registered an account with ace265 are urged to contact us immediately at [email protected] so that we can investigate and take appropriate action without delay.
The ace265 Platform may contain references to third-party payment providers, game studios, and other service partners. Where links to third-party websites or services exist, please be aware that those third parties operate under their own privacy policies, which are entirely separate from and independent of this Policy. ace265 has no control over the content, data practices, or privacy standards of any third-party website or service.
We strongly encourage you to review the privacy policy of any third-party service you interact with, particularly when you are redirected away from the ace265 Platform to complete a payment through bKash, Nagad, Rocket, Upay, or any other external payment provider interface. ace265 is not responsible for the data practices of any third party.
ace265 reserves the right to update or amend this Privacy Policy at any time. Changes may be made to reflect updates in applicable law, changes to our data processing activities, or improvements to the clarity and structure of this document. The effective date at the top of this Policy will be updated whenever a material change is made.
Where changes are material — meaning they significantly affect how we process your personal data or the rights available to you — we will notify registered players via email to the address associated with their account prior to the changes taking effect. Continued use of the Platform following such notification constitutes your acceptance of the revised Policy.
We encourage you to review this Privacy Policy periodically to stay informed about how ace265 protects your personal data. The current version of this Policy is always accessible at https://ace265.app/privacy-policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which ace265 processes your personal data, please contact our Data Protection team using the details below. We are committed to responding to all privacy-related enquiries promptly and thoroughly.
| Contact Channel | Details |
|---|---|
| Email (Privacy) | [email protected] — use subject line "Privacy Enquiry" |
| Email (Data Rights) | [email protected] — use subject line "Data Rights Request" |
| Live Chat | Available 24 hours a day, 7 days a week via the ace265 Platform |
| Response Time | Within 30 days for formal data rights requests; within 48 hours for general privacy enquiries |
All email addresses must be provided as plain text only and are not clickable links. Please copy the address manually into your email client to contact us.
We go beyond minimum legal requirements to ensure your personal data is collected responsibly, stored securely, and never misused.
Every data exchange between your device and the ace265 Platform is protected by bank-grade 256-bit SSL/TLS encryption. Your login credentials, payment details, and personal information are fully encrypted in transit.
ace265 operates a thorough Know Your Customer process to confirm every player's identity and age. This protects you, prevents fraud, and ensures the Platform remains safe for all registered members.
Your Visa and Mastercard details are tokenised the moment they are submitted. The raw card number is never stored on ace265 servers — only a secure, non-sensitive token is retained for future transactions.
ace265 will never sell, rent, or trade your personal data to advertisers, data brokers, or any third party for commercial gain. Your data is used solely to deliver and improve your gaming experience.
You have the right to access, correct, delete, restrict, or export your personal data at any time. Submit a request to [email protected] and our team will respond within 30 days.
We keep your data only for as long as the law requires and no longer. Clear retention schedules govern every data category, and expired data is securely deleted or anonymised without delay.
ace265 was designed with data protection and platform security as foundational requirements — not afterthoughts. Every layer of the Platform is reviewed regularly to keep your data safe.
All sensitive data is encrypted both in transit and at rest using industry-standard cryptographic protocols.
Enterprise-grade firewalls and real-time intrusion detection systems guard the Platform around the clock.
Player passwords are hashed using strong one-way algorithms. Plain-text passwords are never stored anywhere.
All internal access to player data is logged and audited. Access is restricted strictly to authorised personnel.
ace265 is strictly an 18+ platform. All players must be adults aged 18 years or above to register and use the platform. Gambling can be addictive — please play responsibly and within your means. If gambling is affecting your daily life, please visit our Responsible Gaming page for support tools and guidance.
You have reviewed the ace265 Privacy Policy. Now discover everything the platform has to offer — 500+ casino games, live cricket betting, and instant bKash and Nagad banking, all in one safe, SSL-secured place. 18+ only. Please play responsibly.